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Twylah: the Ultimate Tool for Twitter Engagement

Eric Kim Recently, I met with Eric Kim, Founder of San Francisco-based Twylah.  When I asked Eric about Twylah, he showed me his concept on his iPad, using metrics to show Twylah’s value and utility in...

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Stacy Karacostas, Founder of The Unchained Entrepreneur

Stacy Karacostas Stacy Karacostas, founder of The Unchained Entrepreneur, is a woman on a mission to help other savvy entrepreneurs discover how to market and grow their businesses and still have a...

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Interview with Jeremy Hague, Founder of VodBurner

While looking for a good Skype Video Recording Tool I reached out on my Twitter account and asked for a recommendation. Look whom I ran across. The Founder of VodBurner – Jeremy Hague. Because Jeremy...

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Going mobile to create a better work life

Alexandra Golaszewska When it comes to work, one of the things I’m really thankful for is the improvement and miniaturization of our gadgets. When I started out as a graphic designer, I was stuck in...

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Why Companies Need Twitter in Their Customer Service Plan by Julie Spira

Julie Spira Changing gears a bit I wanted to hear from subject matter Gurus and influencers on the topic of using Twitter for Customer Service.  Common sense says sales and marketing brings a consumer...

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Should Companies Use Twitter For Customer Service?

Myles Miller Myles Miller, CEO and Founder of LeadUP.Biz & LearningBreaks.com was kind enough to offer his take on using Twitter for Customer Service.  In a World that is constantly evolving, does...

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Peggy Morrow’s take on Customer Service using Twitter

Peggy Morrow So Peggy, what is your take on my question:  Should companies in addition to toll free numbers and email use Twitter for Customer Service?  You are an SME on Customer Experience and I...

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Elizabeth Hendry: Should Your Business Use Twitter for Customer Service?

Elizabeth Hendry Earlier posts on this blog have enthusiastically endorsed the idea of using Twitter for customer service.   Virgin, British Airways and other airlines have used it very successfully....

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Not all followers are born equal

Mark Johnson Twitter is still a very new medium, and one which people haven’t really gotten to grips with just yet. There is plenty of talk about how to build up followers, and you can even buy...

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Twitter tools: The Ultimate 4

Kat Cole The micro blogging platform of Twitter is extremely popular – so much so that there are now 200 million users worldwide. The sad truth is however that not nearly enough of these users are...

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